HOW TO BUY

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IMPORTANT - Please ensure that your browser is set to allow cookies, refer to our Privacy Policy

QUICK GUIDE

After you have finished your selection, click on checkout or view cart

1. Enter your details and select your choice of payment, mail in for cheque payments or World Pay for credit and debit cards, to enable us to process your order.

2. Check the carriage charge

3. Verify your order

4. Your order is complete, an order acknowledgement will be emailed by return.

STEP BY STEP TUTORIAL

Simply select the category your interested in i.e. door handles, lock bolts & latches etc..

You will then be taken to a sub-category i.e. designer lever on rose, designer lever on backplate etc..again click the category your interested in

From this section you can scroll up and down the page to see all the items within the section. Should you see an item of interest click view, from here you are given detailed information about the product and the opportunity to add the item or items to your shopping cart.

Before you can add anything to the cart you must click the button or buttons to select either the item itself or the relevant options you may require i.e. size, finish, style etc. If you don't do this you will receive an error message, just go back page and click on the correct button.

The quantity will always be set at 1, obviously you can adjust the quantity by typing in a new amount in the Add box.

Once your selections are complete click Add, you can now either continue shopping or go to checkout.

If you continue shopping you may notice that the shopping cart, in the top right corner of the page, keeps you up to date with the current value of the goods in your trolley.

When you are happy that your order is complete you can go to the checkout by either clicking the checkout tab or the view cart tab.

From here you have the opportunity to check the items in your cart. If you have made a mistake i.e. selected the wrong quantity or finish. You can type in the correct quantity in the quantity box then click update, or simply delete the item altogether by clicking delete.

Once you are satisfied that everything is correct simply click proceed to checkout.

If you have purchased items from The Door Handle Company before, you can enter your email address and password, (don't worry if you can't remember your password just click the forgot password tab) if not then click the new customer tab.

Step 1 of 4

You are now required to give general information about yourself, name, contact details billing address etc.. If you are concerned about the safety of this please check our privacy policy (Andy please can you link this to the privacy policy, thanks).

You will also be required to choose your payment method, there are 2 options, either Mail in to pay by cheque or World Pay to pay by credit or debit card.

If you prefer to pay by cheque, please make cheques payable to TDK Architectural Hardware Ltd, remembering to put your order number on the back and post to:

TDK Architectural Hardware Ltd (The Door Handle Company)
1W Dimmock Street
Off Peel Street
Blackburn
Lancashire
BB2 2QB
United Kingdom


Your goods will be despatched as soon as the cheque clears our account.

Credit card security

1. Secure online payment by credit or debit card through WorldPay.

All transaction information passed between The Door Handle Company and the World Pay systems are encrypted using 128-bit SSL certificates.

Cardholder information is never passed unencrypted. You can rest assured that anything you pass to the World Pay servers cannot be examined, used or modified by any third parties attempting to access sensitive information.

Click next, step 2 of 4

This page informs you of the carriage charge, please don't forget if your order exceeds £150.00 inc VAT, this will be shown as £0.00.

Click next, step 3 of 4

You will now be given the opportunity to verify that all the details of the order are correct, assuming that it is, click continue.

Step 4 of 4

If you selected World Pay as your payment method, click the World Pay logo and you will be directed to their secure payment page.

If you selected the Mail in option you will be given an order number, which you should write on the back of your cheque.

For both payment options once completed, you will be sent a confirmation email, with all the relevant details of your order.