Returns Policy

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Doorhandle Company Returns Policy:

Our returns policy is as follows:

14 days to return any item from the date you receive your order.

All returned item's must be in their original un-opened packaging and in the same condition they arrived with you.

Goods that have been ordered in error or simply surplus to requirements will be subject to our standard restocking fee of 15% of the nett price of the item or item's. In addition to this any postage cost's incurred will not be reimbursed.

Goods returned due to a mistake on our part will of course be credited in full and will not be subject to a restocking fee, we will also cover any standard postage costs incurred.Should you require replacement products rather than a refund, we will also cover the cost of redelivery.

You may wish to click on the following link to print a copy of our Returns Form.
Please complete the form and enclose it with the goods. If you are unable to print the form for some reason, please enclose a note with the goods giving relevant order details and dates, plus a brief description of the reason or reason's for the return.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.

If in doubt about any aspect of our returns policy, please either email or phone us and we will be happy to help.

If in doubt about any aspect of our returns policy please give us a call on 01254 790 102 and we will be happy to discus it with you.